How can we help you?

Search for a mobile home or caravan by criteria (destination, dates, number of guests), view the listing, then submit a booking request. Payment is secured via Stripe. Once the owner accepts your request, you receive a confirmation email with all trip details.

A service fee of 8% is applied to the total booking amount. This fee is calculated and clearly displayed before you confirm your payment — no surprises.

A built-in messaging system is available once your booking is confirmed. You can ask the owner questions about the property, amenities or check-in details directly.

Cancellation terms are set by each owner and visible on the listing page before booking. To cancel, go to your 'My bookings' section and follow the instructions. Refunds are processed according to the applicable cancellation policy.

Yes, all payments are processed by Stripe, the world leader in online payments, PCI-DSS Level 1 certified. Your bank details are never stored on our servers.

Yes, once your booking is confirmed, a seasonal rental contract is automatically generated and made available in your 'My bookings' section. This contract complies with French tourism law and details all trip information: property, dates, price, cancellation terms and house rules.

Registration is completely free. Create your account, fill in your property details (description, photos, amenities, pricing, availability) and publish in minutes. Our step-by-step form guides you through every step.

Listing and managing properties is free — 0% owner commission. A Multi-listing subscription at €6.90/month is available for owners who want to publish multiple listings.

The transfer is made within 48 hours of the guest's departure. Funds are held securely by StayTogether until the end of the stay to protect all parties.

Yes, you validate each booking request manually. You have 24 hours to accept or decline a request. If you don't respond within this timeframe, the request is automatically cancelled and the guest is refunded.

Your built-in dashboard lets you view and update your availability in real time. You can block dates for personal use, set minimum rental periods and sync with your external calendar if needed.

Yes, for each confirmed booking, a seasonal rental contract compliant with French tourism law (art. L.324-2) is automatically generated as a PDF. It includes the parties' identity, property description, dates, price and cancellation terms. The contract is accessible from both your dashboard and the guest's.

Since 20 May 2026, the Le Meur Law (no. 2024-1039) makes town hall registration and display of a registration number mandatory on all seasonal rental listings. This number is required when creating your listing on StayTogether. Failure to register can result in a fine of up to €10,000 and false declaration up to €20,000.

We accept Visa, Mastercard and American Express bank cards via Stripe. Payments are processed in euros.

Your bank details are never stored with us. Stripe, our payment partner, is PCI-DSS Level 1 certified — the highest security certification in the online payments industry.

For eligible cancellations, the refund is processed to the payment method used for the booking, within 5 to 10 business days depending on your bank.

The security deposit is optional and set freely by each owner. If a deposit is required, its amount and terms are clearly displayed on the listing before booking.

You can create an account with your email and a password, or sign in quickly with your Google or Facebook account. Account creation is free and takes less than a minute.

On the sign-in page, click 'Forgot password'. Enter your email address and you'll receive a reset link within a few minutes.

Go to your 'My account' section, then 'Settings'. You can update your name, email, profile photo and notification preferences there.

To request deletion of your account and personal data, contact our support at hello@stay-together.fr. We process requests within 30 days in compliance with GDPR.