Question 1

How does booking work?

Accepted Answer

Search for a mobile home or caravan by criteria (destination, dates, number of guests), view the listing, then submit a booking request. Payment is secured via Stripe. Once the owner accepts your request, you receive a confirmation email with all trip details.

Question 2

What are the fees for guests?

Accepted Answer

A service fee of {commissionLabel} is applied to the total booking amount. This fee is calculated and clearly displayed before you confirm your payment: no surprises.

Question 3

How do I contact the owner?

Accepted Answer

A built-in messaging system is available once your booking is confirmed. You can ask the owner questions about the property, amenities or check-in details directly.

Question 4

How do I cancel a booking?

Accepted Answer

Cancellation terms are set by each owner and visible on the listing page before booking. To cancel, go to your 'Your bookings' section and follow the instructions. Refunds are processed according to the applicable cancellation policy.

Question 5

Are payments secure?

Accepted Answer

Yes, all payments are processed by Stripe, the world leader in online payments, PCI-DSS Level 1 certified. Your bank details are never stored on our servers.

Question 6

Do I receive a rental contract?

Accepted Answer

Yes, once your booking is confirmed, a seasonal rental contract is automatically generated and made available in your 'Your bookings' section. This contract complies with French tourism law and details all trip information: property, dates, price, cancellation terms and house rules.

Question 7

How do I publish my listing?

Accepted Answer

Registration is completely free. Create your account, fill in your property details (description, photos, amenities, pricing, availability) and publish in minutes. Our step-by-step form guides you through every step.

Question 8

How much does it cost?

Accepted Answer

Listing and managing properties is free: 0% owner commission. An Essential plan at €9.90/month is available for owners who want to publish multiple listings, with advanced analytics, iCal sync and annual accounting export included.

Question 9

When do I get paid?

Accepted Answer

The transfer is made within 48 hours of the guest's departure. Funds are held securely by StayTogether until the end of the stay to protect all parties.

Question 10

Can I decline a booking?

Accepted Answer

Yes, you validate each booking request manually. You have 24 hours to accept or decline a request. If you don't respond within this timeframe, the request is automatically cancelled and the guest is refunded.

Question 11

How do I manage my calendar?

Accepted Answer

Your built-in dashboard lets you view and update your availability in real time. You can block dates for personal use, set minimum rental periods and sync with your external calendar if needed.

Question 12

Is a contract generated automatically?

Accepted Answer

Yes, for each confirmed booking, a seasonal rental contract compliant with French tourism law (art. L.324-2) is automatically generated as a PDF. It includes the parties' identity, property description, dates, price and cancellation terms. The contract is accessible from both your dashboard and the guest's.

Question 13

How do I manage the security deposit from my dashboard?

Accepted Answer

If you have configured a security deposit on your listing, a "Security deposit" block appears in the detail page of each completed booking. You can release the deposit (the pre-authorisation is cancelled and the guest is notified) or retain all or part of the amount by entering the exact amount and a mandatory reason. If you take no action within 7 days of the end of the stay, the deposit is released automatically.

Question 14

Does the Le Meur Law apply to my mobile home?

Accepted Answer

Not for the registration requirement. The Le Meur Law targets furnished tourist accommodation (apartments, villas, studios: real estate). Your mobile home is a movable leisure residence: the obligation to register at the town hall and display a number on your listing does not apply to you. However, the micro-BIC changes do affect your rental income: allowance reduced to 30%, cap lowered to €15,000. See our article on mobile home rental taxation for more details.

Question 15

What payment methods are accepted?

Accepted Answer

We accept Visa, Mastercard and American Express bank cards via Stripe. Payments are processed in euros.

Question 16

Is my bank data secure?

Accepted Answer

Your bank details are never stored with us. Stripe, our payment partner, is PCI-DSS Level 1 certified: the highest security certification in the online payments industry.

Question 17

How do refunds work?

Accepted Answer

For eligible cancellations, the refund is processed to the payment method used for the booking, within 5 to 10 business days depending on your bank.

Question 18

Is there a security deposit?

Accepted Answer

The security deposit is optional and set freely by each owner (maximum €800, visible on the listing before booking). If a deposit is required, it is pre-authorised on your card at the time of payment: no funds are actually debited. If everything goes smoothly, the pre-authorisation is automatically cancelled 7 days after the end of the stay. In case of a dispute, the owner may retain all or part of the amount from their dashboard, with a mandatory justification.

Question 19

How do I create an account?

Accepted Answer

You can create an account with your email and a password, or sign in quickly with your Google or Facebook account. Account creation is free and takes less than a minute.

Question 20

I forgot my password?

Accepted Answer

On the sign-in page, click 'Forgot password'. Enter your email address and you'll receive a reset link within a few minutes.

Question 21

How do I change my details?

Accepted Answer

Go to your 'Your account' section, then 'Settings'. You can update your name, email, profile photo and notification preferences there.

Question 22

How do I delete my account?

Accepted Answer

To request deletion of your account and personal data, contact our support at hello@stay-together.fr. We process requests within 30 days in compliance with GDPR.

How can we help you?

For holiday-makers

For owners

Payments & security

Account & profile

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