Terms and Conditions of Sale
Last updated: April 2026
This is a translation of French legal documents provided for information purposes. The French version is the legally binding version.
1. Purpose
These Terms and Conditions of Sale (TCS) govern transactions between guests and owners on the StayTogether platform. StayTogether SASU acts as an intermediary for connecting users and as a payment service provider, without being a party to the seasonal rental contract concluded directly between the owner and the guest.
2. Booking Process
- The guest selects a property, chooses their dates and payment option.
- The guest registers their payment card via Stripe — no charge is made at this stage.
- The request is sent to the owner, who has 24 hours to accept or decline.
- If the owner accepts, the first payment is taken according to the chosen option (full, 30% deposit, deferred or Klarna).
- The booking is confirmed and a confirmation email is sent to both parties.
3. Seasonal Rental Contract
- Each confirmed booking generates an automatic seasonal rental contract in accordance with Article L.324-2 of the French Tourism Code.
- The contract includes the identity of both parties, description of the property, dates of stay, total price (excluding and including service fee), applicable cancellation policy and house rules.
- The contract is accessible and downloadable by both parties from their personal account.
- This contract constitutes the legally binding agreement between the owner and the guest.
4. Pricing and Service Fee
Listing prices are freely set by owners in euros inclusive of all taxes. A service fee of 8 % is charged only to the guest, added to the price displayed by the owner. Owners pay no commission. The price excluding service fee is clearly shown on the listing, and the full breakdown (base price + service fee + total) is presented to the guest before any booking confirmation.
5. Payment Options
The guest chooses from the following options at the time of the booking request:
- Full payment (100%): the full amount (price + service fee) is charged upon booking confirmation.
- Deposit (30%): 30% of the total amount is charged at confirmation; the balance (70%) is automatically charged 30 days before arrival.
- Deferred payment (€0): no charge at confirmation; the full amount is charged at D-14 (Flexible), D-30 (Moderate). Not available with the Strict policy.
- Klarna 3×: pay in 3 interest-free instalments, available from €35 total.
If arrival is within 30 days or less, only full payment and Klarna options are available. Payment to the owner is made within 48 hours of the end of the stay.
6. Cancellation Policies — Introduction
Each owner freely chooses one of the three cancellation policies offered by the platform. This policy is clearly indicated on the listing and reminded during the booking process.
Flexible Policy
- Cancellation up to D-14 before arrival: full refund of any amount charged (deposit + balance + service fee).
- Cancellation between D-14 and the arrival date: the deposit (30%) is retained by the owner, the balance is refunded if charged, the service fee is fully refunded.
- Deferred payment: the charge is made at D-14; a cancellation before this date results in a full refund.
Moderate Policy
- Cancellation up to D-30 before arrival: full refund of any amount charged (deposit + balance + service fee).
- Cancellation between D-30 and the arrival date: the deposit (30%) is retained by the owner, the balance is refunded if charged, the service fee is fully refunded.
- Deferred payment: the charge is made at D-30; a cancellation before this date results in a full refund.
Strict Policy
- Cancellation up to D-60 before arrival: full refund of any amount charged.
- Cancellation between D-60 and the arrival date: the deposit (30%) is retained by the owner, the balance is refunded if charged, the service fee is fully refunded.
- The deferred payment option and deposit-only option are not available with this policy.
Note on the Service Fee
In all cases, the 8 % service fee is fully refunded to the guest upon cancellation, regardless of the applicable policy. The service fee only becomes definitively due to StayTogether upon completion of the stay.
7. Refund Summary
| Situation | Deposit (30%) | Balance (70%) | Service Fee (8 %) |
|---|
| Cancellation before owner acceptance | Not charged | Not charged | Not charged |
| Cancellation within policy deadline | Refunded | Refunded if charged | Refunded |
| Cancellation outside deadline by guest | Retained by the owner | Refunded if charged | Refunded |
| Deferred payment — cancellation before charge | Not charged | Not charged | Refunded |
| Cancellation by the owner | Refunded | Refunded if charged | Refunded |
Refunds are made to the original payment method within 5 to 10 business days.
8. Booking Modification
Any booking modification (dates, number of travellers) is made via the platform's messaging system and requires the agreement of both parties. If a modification results in a price difference, the additional amount will be charged or refunded accordingly. The initial cancellation policy remains applicable.
9. Check-in and Check-out
- Check-in and check-out times are defined by the owner and indicated on the listing.
- The guest must arrive with their booking confirmation.
- The property must be returned clean and in good condition at the agreed check-out time.
- Any damage must be reported via the platform within 24 hours of departure.
10. Stay Rules
Respect your host's property
- Keep the property clean and in good condition throughout the stay.
- Dispose of waste at the designated locations.
- Immediately report any accidental damage to the owner via the messaging system.
Respect the host's and campsite's rules
- Comply with the rules set by the owner in their listing.
- Comply with the internal rules of the campsite or residential park.
- The number of travellers must exactly match the booking.
- Respect quiet hours and night-time tranquillity.
- Respect rules regarding smoking, pets and barbecues.
- No excessive noise will be tolerated, particularly between 10pm and 8am.
- Any photography or filming for commercial purposes is prohibited without the owner's written agreement.
- Subletting the property is strictly prohibited.
Any serious breach of these rules may result in early termination of the stay without refund.
11. Cancellation by the Owner
In the event of cancellation by the owner, the guest is fully refunded all amounts paid, in accordance with Article 1590 of the French Civil Code. Penalties may be applied to the owner in the event of repeated or late cancellations, in accordance with the conditions defined by StayTogether.
12. Exceptional Circumstances
In the event of exceptional circumstances (natural disaster, death or emergency hospitalisation of a household member), the guest or owner may request a derogatory policy by sending an email to hello@stay-together.fr within 72 hours of the event, accompanied by the necessary supporting documents. StayTogether undertakes to examine the request and respond within 5 business days.
13. Disputes
In the event of a dispute between an owner and a guest, the parties agree to first seek an amicable resolution via the platform's messaging system. Failing an amicable agreement:
- French courts have jurisdiction for any dispute relating to these TCS.
- The consumer may contact the consumer mediator free of charge: [Mediator name], [Mediator address], [Mediator URL].
- The European Commission's online dispute resolution platform is accessible at: ec.europa.eu/consumers/odr